The Most Extensive Warranties in the Industry
If you have unique warranty, support, or service requirements, contact one of our Sales Experts. We will put together a custom support package that fulfills your needs. For more information, see the Silicon Mechanics Terms and Conditions
Silicon Mechanics knows how important your technology investment is, so we offer a wide range of warranty and optional services to support your new deployment. Silicon Mechanics includes its 3-year Standard Warranty on integrated systems, which can be extended to 4 or 5 years of coverage. Our Standard Warranty includes email and phone support, troubleshooting, and return to depot repairs. We provide:
We know it's critical to get your system up and running in the event of a component failure. Silicon Mechanics offers optional Advanced Parts Replacement on all integrated systems. This service enables us to cross ship replacement parts so you can minimize system downtime, and is available for terms of 3, 4, or 5 years.
Silicon Mechanics offers optional Expanded Services to support your investment and lower the demand on your IT resources. We provide scalable service options to meet your requirements for support level and duration within your budget. All of our Expanded Service packages include phone support and remote troubleshooting. We offer:
Our engineers are not only experts in traditional HPC and AI technologies, we also routinely build complex rack-scale solutions with today's newest innovations so that we can design and build the best solution for your unique needs.
Talk to an engineer and see how we can help solve your computing challenges today.