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Warranty

The Most Extensive Warranties in the Industry

Silicon Mechanics Warranties

If you have unique warranty, support, or service requirements, contact one of our Sales Experts. We will put together a custom support package that fulfills your needs. For more information, see the Silicon Mechanics Terms and Conditions

Standard Warranty

Silicon Mechanics knows how important your technology investment is, so we offer a wide range of warranty and optional services to support your new deployment. Silicon Mechanics includes its 3-year Standard Warranty on integrated systems, which can be extended to 4 or 5 years of coverage. Our Standard Warranty includes email and phone support, troubleshooting, and return to depot repairs. We provide:

  • 3-year Standard Warranty coverage (included with system)
  • Optional 4-year and 5-year Standard Warranty coverage
  • Remote troubleshooting
  • Email and phone support
  • Return to depot repair service

Advanced Parts Replacement

We know it's critical to get your system up and running in the event of a component failure. Silicon Mechanics offers optional Advanced Parts Replacement on all integrated systems. This service enables us to cross ship replacement parts so you can minimize system downtime, and is available for terms of 3, 4, or 5 years.

Expanded Services

Silicon Mechanics offers optional Expanded Services to support your investment and lower the demand on your IT resources. We provide scalable service options to meet your requirements for support level and duration within your budget. All of our Expanded Service packages include phone support and remote troubleshooting. We offer:

  • Next Business Day Onsite Service with 8x5 phone support (1 to 5 years)
  • Same Business Day Onsite Service with 24x7 phone support (1 to 5 years)
  • Remote troubleshooting
  • Phone support

Expert Included

Our experts can survey the complex technology landscape and develop a solution that fits your unique needs. Read more about our Expert Included approach, or contact us now to get started.