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About Us

A Closer Look Inside Silicon Mechanics

About Silicon Mechanics

Silicon Mechanics is a leading provider of servers, storage, and high-performance computing technologies to the world’s most innovative organizations. We have the expertise to service customers from small to big, simple to complex, and we are the partner of choice for modular, open-standards based computing solutions. Our Expert Included approach reflects our passion for providing customer satisfaction and confidence.

Architect

Value Beyond Bare Metal

We understand the challenges that pressure organizations to reevaluate their legacy hardware and find smarter solutions. As open software and hardware experts, we work directly with our customers to thoroughly understand technical and business requirements, architecting the best server, storage, and high-performance computing solutions for your needs.

We are deployment experts: From equipment installation and cable management to application installs, our staff can provide remote or on-site rack integration and deployment services.

We provide post-installation readiness: Our System Engineers can lead comprehensive training sessions to ensure your System Administrators have a complete understanding of the system.

We enable innovation: Understanding the need to scale your business and adapt to rapidly evolving technology, we are ready to support your deployments of the newest technologies in HPC, storage, virtualization, or private/hybrid cloud.

Build

Quality Assurance

Every Silicon Mechanics system is built to precise customer requirements, then undergoes extensive testing to guarantee it’s shipped ready for deployment. Our strict build standards give our customers confidence that their systems are sent defect-free, 100% operational, and optimized to support rapid deployment.

Our build process is dictated by the highest standards: Silicon Mechanics technicians adhere to “zero defect” standards when building and hand-inspecting every order, prior to being shipped.

We conduct Quality Assurance, not Quality Control: Each system we build is subjected to rigorous testing by a proprietary suite of automation tools including convenience and update utilities, and an extensive stress test to validate system functionality.

Our proprietary tools enable fast deployment: Extensive technical documentation created by our technicians allow our customers to easily replicate hardware settings, firmware updates, and software versioning, ensuring standardization when installing new systems, leading to efficient system deployment.

Deploy

Full-Service Delivery

With a wide range of professional services and resources available from Silicon Mechanics, our customers are assured a smooth deployment. Let our System Engineers handle the system installation and deployment, freeing your resources to be focused on critical business functions.

We are deployment experts: From equipment installation and cable management, to application installs, our staff can provide remote or on-site rack integration and deployment services.

We provide post-installation readiness: Our System Engineers can lead comprehensive training sessions to ensure your System Administrators have a complete understanding of the system.

We offer comprehensive decommissioning services: We can help you derive maximum market value from your existing decommissioned assets, and manage asset disposition and data destruction services.

Support

Swift Resolution

As technology experts, Silicon Mechanics Support Engineers are driven to efficiently resolve customer issues while minimizing system downtime, through timely diagnostics and competent service and support. Our Support Engineers are dedicated to providing 100% customer satisfaction over the life of the system.

We understand the value of warranties: We offer a comprehensive, 3-year Expert Included standard warranty with every system purchased, with options available for extended or custom warranties. Rest assured your Silicon Mechanics systems are covered.

Our top priority is providing rapid support: We understand the urgency that surrounds system issues, and work to offer the fastest possible resolution. Our SLA-driven support and ticketing system ensures requests are managed and trackable to keep our customers informed.

We’re prepared for your call: Our Support Engineers are more than just a help desk; we provide expert-level diagnostics and help in critical situations. With access to every detail of each system, including hardware specifications and QA data, if a problem arises we can provide accurate, knowledgeable resolution for issues.

Expert Included

Our experts can survey the complex technology landscape and develop a solution that fits your unique needs. Read more about our Expert Included approach, or contact us now to get started.