Kelly Colucci Joins Silicon Mechanics as Technical Support ManagerRespected leader of support teams is dedicated to customer satisfaction
Silicon Mechanics, Inc. announces that Kelly Colucci has joined the company as technical support manager. As the leader of the organization's customer service operations, Mr. Colucci will be at the forefront of fulfilling the "Expert included" promise and guiding principle, which defines Silicon Mechanics and differentiates it in the marketplace. He will be responsible for building a support team totally invested in complete customer satisfaction.on its "Expert included" pledge, which takes customer service and consultation to a whole new level, and one highly valued by Nexenta. Mr. Colucci has more than ten years of experience in managing post-sales service and support for server and storage products, with many years in the front lines providing expert SMB and enterprise-level technical support. He combines dedication to customer satisfaction with an ability to interact well with customers to assess their needs. His areas of focus are issue troubleshooting and resolution, as well as call flow improvement to ensure efficient and fast response. Mr. Colucci is known as a respected builder and leader of customer-focused teams, with a skill at providing positive and effective leadership. He has a BA in business administration, and brings a strategic, business-minded approach to the traditional engineering focus of after-sales support. "Kelly Colucci is a dedicated support manager with an enthusiastic outlook on customer satisfaction that makes him an ideal choice to be the face of Silicon Mechanics' pledge to support customers and understand their needs," said Eva Cherry, Silicon Mechanics' president and CEO. "He has a history of strategic thinking and combines a keen knowledge of technical support with the ability to develop an excellent business model for a support organization."