Support Portal
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I have enjoyed dealing with this company the support and service is excellent. The staff has been helpful and professional. Your service is exceptional.-Law Enforcement Agency

From the time I emailed for a new power supply ‘till I was installing the new one was just over 24 hours. I deal with a lot of vendors of both hardware and software, and I am always glad when service is this good and also quick. I wish ALL vendors were as good as you. Thanks a lot guys! -Energy Firm
“Expert included.“ Support
As technology experts, Silicon Mechanics Support Engineers are driven to efficiently resolve customer issues while minimizing system downtime through timely diagnostics, competent service and support. Our Support Engineers are dedicated to providing 100% customer satisfaction over the life of the system.


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We Understand the Value of Warranties

We offer a comprehensive, 3-year “Expert included.“ standard warranty with every system purchased, with options available for extended or custom warranties. Rest assured your Silicon Mechanics systems are covered.
Our Priority is Providing Rapid Support

We understand the urgency that surrounds system issues, and work to offer the fastest possible resolution. Our SLA driven support and ticketing system ensures requests managed and trackable to keep our customers informed.
We’re Prepared for Your Call

Our Support Engineers are more than just a help desk; we provide expert level diagnostics and help in critical situations. With access every detail of each system, including hardware specifications and QA data, if a problem arises  we  can provide accurate, knowledgeable resolution for issues.