Essential Tasks & Duties: This position serves as the primary post-sales customer contact, responding to customer inquiries and resolving problems related to our products. Technicians act as case owners and regularly update customer and relevant internal groups. They primarily perform remote troubleshooting in a UNIX environment, but also effect hands-on repair of hardware at our location.
Qualifications:
Knowledge & Skills:
- Solid troubleshooting and problem solving skills
- Expert end-user level computer skills
- Familiarity with basic computer hardware
- Professional social skills and good phone presence
- Ability to de-escalate customers
- Excellent communication skills in writing and over the phone
- Excellent judgment
- Ability to learn and adapt to changing technology
- Interest in computer hardware and UNIX-based systems
- UNIX experience strongly desired
Education:
- Bachelor's degree preferred
Compensation & Benefits:
- Starting salary of $24k to $34k, depending on experience
- 401k after 6 months
- Health and dental plans
- 13 days of paid vacation/sick leave
Now that you have read our official job posting for this position, we have some questions for you:
- Do you think a server with 64TB of RAID 6 storage is cool?
- How about one with 1792 compute cores?
- Or one with 512GB of RAM?
If so, send us your resume and cover letter to jobs@siliconmechanics.com. If you like troubleshooting Outlook problems, this is probably not the job for you.
When people think of customer support they usually imagine being on the phone for 8 hours day after day providing canned responses to the same questions. We do not get a lot of calls. In fact, we only open about 2 new tickets each day per person. Our workload does not come from volume but from the complexity of the requests. Every week we see a problem that we have never seen before. The downside is that you never master the job. Technology is always changing and what was once cutting edge will soon be obsolete. It makes for a constantly challenging job, but some people like that sort of thing. If that is you, we would like to hear from you.