SILICON MECHANICS INTRODUCES EXPERT SERVICES
make the experts at Silicon Mechanics more available to customers.
BOTHELL, WA — July 21, 2008 — Silicon Mechanics, Inc., a leading provider of rackmount servers, storage, and high-performance computing solutions, today announced the availability of Expert Support and Expert Services. Expert Support includes an upgraded and expanded warranty offering that makes the company's highly regarded technical support personnel even more accessible to customers. Expert Services will formalize and expand the company's track record of making technical, support, and engineering resources available to customers on a project basis. Expert Support and Expert Services will be packaged as follows:
Silicon Mechanics Expert Support
Silicon Mechanics Expert Included™ Support
The best standard warranty available
- Warranty coverage for 3 years from date of invoice with every server purchase
- Phone and email support Monday through Friday from 6:00 am to 6:00 pm Pacific Time
- Return to depot repair or replacement
- Optional advance component exchange replacement parts shipped for second business day delivery (subject to availability)
- Single-agent assignment—you work with the same person start to finish on your support issue
Silicon Mechanics Expert OnCall™ Support
Expanding your warranty coverage
- Expanded support services available in 1-year increments for 3-years from date of invoice
- Phone and email support available 24 hours a day, 7 days a week, 365 days a year
- Return to depot repair or replacement
- Optional advance component exchange replacement part shipped for overnight delivery (subject to availability)
- Single-agent assignment with team support—someone fully up to speed on your open support ticket is always available
- Next business day on-site response or 4-hour same day on-site response
Silicon Mechanics Expert Services
Silicon Mechanics Expert OnSite™ Services
Contractual services bring an expert to your door
- Regularly scheduled hardware maintenance services available in an annual contract
- On-site service at your facility
Hardware deployment
Service maintenance and case management
Hardware removal and recycling
Silicon Mechanics Expert OnDemand™ Services
Put our experts to work for you at affordable hourly, daily, or
project rates
- Broad scope of professional services and solutions
- We work at our facility, or on-site at yours
Consultative Services
Troubleshooting Services
Project Services
Pricing and Availability
Expert Support, the standard and expanded warranty offerings on Silicon Mechanics servers, are available for immediate purchase and delivery via the Silicon Mechanics website, www.siliconmechanics.com. To request a proposal and price quote on Expert Services, email sales@siliconmechanics.com, or call us at 866-352-1173.About Silicon Mechanics
Established in 2001, Silicon Mechanics is a leading manufacturer of rackmount servers, storage, and high-performance computing clusters with one of the most comprehensive product offerings available. We work collaboratively with customers to create best-fit solutions at competitive prices. Our products are supported by the best warranty offerings available, and are backed by a team of Sales and Service Engineers dedicated to service and solutions excellence. Our unique website, www.siliconmechanics.com, allows customers to easily configure hardware, compare alternatives and evaluate the technical and financial implications of their options. When you work with Silicon Mechanics, you get more than just state-of-the-art equipment. You get a team of experts dedicated to total customer satisfaction. Visit www.siliconmechanics.com, email sales@siliconmechanics.com, or call us at 866-352-1173 to custom-configure a system for your computing environment.
Silicon Mechanics and the Silicon Mechanics logo are registered trademarks of Silicon Mechanics, Inc.