Standard Warranty
Silicon Mechanics knows how important your technology investment is, so we offer a wide range of warranty and optional services to support your new deployment. Silicon Mechanics includes its 3-year Standard Warranty on integrated systems, which can be extended to 4 or 5 years of coverage. Our Standard Warranty includes email and phone support, troubleshooting, and return to depot repairs. We provide:
  • 3-year Standard Warranty coverage (included with system)
  • Optional 4-year and 5-year Standard Warranty coverage
  • Remote troubleshooting
  • Email and phone support
  • Return to depot repair service
Optional Services Silicon Mechanics offers a number of optional services to better serve you. Advanced Parts Replacement provides cross shipping for replacement components while Expanded Services offer onsite repair and extended phone support hours. When it comes to supporting your technology investment, we have you covered.

Advanced Parts Replacement We know it's critical to get your system up and running in the event of a component failure. Silicon Mechanics offers optional Advanced Parts Replacement on all integrated systems. This service enables us to cross ship replacement parts so you can minimize system downtime, and is available for terms of 3, 4, or 5 years.

Expanded Services Silicon Mechanics offers optional Expanded Services to support your investment and lower the demand on your IT resources. We provide scalable service options to meet your requirements for support level and duration within your budget. All of our Expanded Service packages include phone support and remote troubleshooting. We offer:
  • Next Business Day Onsite Service with 8x5 phone support (1 to 5 years)
  • Same Business Day Onsite Service with 24x7 phone support (1 to 5 years)
  • Remote troubleshooting
  • Phone support


Contact and Hours of Coverage
Voice
425-420-1245
Toll-Free
888-746-3241
Email
Hours of Operation
7:00 AM- 5:00 PM Pacific (UTC8),
M-F, excluding holidays
Expanded Service Contact After Hours
866-777-8450



If you have unique warranty, support, or service requirements, contact one of our Sales Experts. We will put together a custom support package that fulfills your needs. For more information, see the Silicon Mechanics Terms and Conditions page.

Commercial Sales:
sales@siliconmechanics.com
Education & Research Sales:
edu-sales@siliconmechanics.com
Government Sales:
govt-sales@siliconmechanics.com