Silicon Mechanics Expert Support and Expert Services

Silicon Mechanics prides itself on offering the best warranty support available. What makes it the best? We back up our hardware with a superior technical support staff. We also have a long track record of making our technical, support, and engineering resources available to customers on a project basis. In order to serve our customers better still, we have prepared the following information detailing the various levels of technical support that we offer, and presenting the array of service offerings that are now more readily available to our customers.

Expert Support

Silicon Mechanics Expert Included Support
The best standard warranty available

At Silicon Mechanics, we take the commitment to "Expert Included" seriously, which is what makes our standard warranty among the best in the industry. You can thank the team of technical support experts for that: in fact, 96% of our customers rated our technical support as "Very Good" or "Excellent".

Silicon Mechanics Expert OnCall Support
Expanding your warranty coverage

Sometimes the workloads that run on our servers are really important—mission critical—to our customers. In those instances, around the clock availability of technical support, the shortest possible response times, and having spare parts available make sense. Our Expert OnCall Warranty Support comes in a variety of configurations sure to meet the level of expanded support that you require.

Expert Services

Silicon Mechanics Expert OnSite Service
Contractual services bring an expert to your door

The idea behind our Expert OnSite program is to make it easier for our customers to ensure that their servers receive routine care and maintenance. We develop a schedule for contracted regular maintenance, and then we come to your facility and make it happen. That might mean that we work in one data center at your headquarters, or it may mean that we provide hands-on services in colocation facilities that you use worldwide. We'll be happy to put together a proposal that will scale to meet your needs.

Silicon Mechanics Expert OnDemand Service
Put our experts to work for you at affordable hourly, daily, or project rates

Customized systems, large installs, relocations, network engineering, special projects. When the large, demanding, or unforseen needs the attention of expert product engineers, network planners, or technical support engineers, we are there to help. Our staff of outstanding technical personnel can be deployed to solve your problem or complete your project.